Service Advisor

⚙️ Service Advisor 📍 Location: Vision Ford Lincoln – Wahpeton, ND 🕒 Employment Type: Full-Time 💰 Compensation: Base + Commission 🔧 Job Description: Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You’ll be the trusted guide for our customers—helping them understand their vehicle’s needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive. 💬✨ Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand. 🤝 🔑 What You’ll Do: 👋 Welcome and assist customers with professionalism and care 📝 Listen to concerns and document repair needs accurately 🧠 Translate technical information clearly and honestly 📞 Keep customers updated throughout their vehicle’s visit 🛠️ Collaborate with techs to ensure timely service 💡 Upsell maintenance plans, warranties & service specials ✅ Finalize repair orders and ensure full customer satisfaction 📲 Follow up after service to build long-term relationships Requirements 📌 What You’ll Need: 🧍‍♂️ Prior Service Advisor or customer service experience (preferred) 💬 Strong communication + problem-solving skills 🚦 Ability to handle a fast-paced environment with ease 🔍 Basic understanding of vehicle systems and repairs 💻 Comfort with computers and DMS (CDK, Reynolds, etc., a plus) 🎓 High school diploma or equivalent (some college a bonus) 🚘 Valid driver’s license & clean driving record Benefits 🎁 What We Offer 💵 Competitive Pay (Hourly plus Commission, monthly and/or quarterly performance bonuses) 🏥 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional 🛡️ Retirement plan with Company Match 🎓 Paid Training & Certification 🏖️ Paid Time Off + Holidays 💸 Employee discounts on vehicles, service, and parts 🤝 Positive Team Culture with real career growth