Service Manager

⚙️ Service Manager 📍 Location: Vision Ford Lincoln – Wahpeton, ND 🕒 Employment Type: Full-Time 💰 Compensation: Base + Commission 🔧 Job Description: Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a Service Manager who’s ready to take charge, lead by example, and help drive our service department to the next level. 🏁 We’re a fast-growing dealership built on high standards, real teamwork, and big growth opportunities. If you’ve got the drive, we’ve got the career path. ✅ What You’ll Do: 🔹 Lead, train, and support a high-performing team of service advisors and technicians 🔹 Manage daily service operations to ensure productivity, profitability, and customer satisfaction 🔹 Maintain CSI standards and ensure timely, quality repairs 🔹 Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency 🔹 Forecast staffing needs and service volume to support store growth 🔹 Champion a winning service culture focused on excellence, speed, and transparency Requirements 📌 What You’ll Need: 🧍‍♂️3+ years experience in fixed ops or service management (automotive preferred) 💬 Strong leadership, coaching, and conflict-resolution skills 🚦 Ability to handle a fast-paced environment with ease 🔍 Strong understanding of vehicle systems and repairs 💻 Comfort with computers and DMS (CDK, Reynolds, etc., a plus) 🎓 Working knowledge of RO metrics, profitability, and technician productivity 🚘 Valid driver’s license & clean driving record 🔧 Ability to manage workflow, customer concerns, and vendor relationships 🔧 A results-driven mindset with a passion for people and process improvement Benefits 🎁 What We Offer 💵 Competitive Pay Commission, monthly and quarterly performance bonuses 🏥 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional 🛡️ 401(k) with Company Match 🎓 Paid Training & Certification 🏖️ Paid Time Off + Holidays 💸 Employee discounts on vehicles, service, and parts 🤝 Positive Team Culture with real career growth