Strategic Account Manager

STRATEGIC ACCOUNT MANAGER Location: San Francisco (in-person, in-office, full-time ONLY) Compensation: $150K-$180K base + meaningful equity ABOUT VIRIO Virio is building the next-generation B2B GTM stack. Backed by investors and operators from LinkedIn, YouTube, HubSpot, Rippling, and Google, we turn executive-led content into revenue for the fastest-growing B2B companies. We're building content engines to help B2B companies turn LinkedIn into their number one channel. We are hiring a Strategic Account Manager to own customer success and expansion for our EGC (employee-generated content) product. You will sit with customers, get them to do the work that drives results, and grow each account from a few seats to hundreds of employees. You work directly with the CEO and CTO. WHAT YOU'LL DO - Own a book of accounts end to end: onboarding, adoption, results, and renewal. - Expand accounts from 1 seat to 3, 3 to 25, and 25 to 100 employees by project managing each rollout and finding the next team to bring on. - Forward deploy when a customer is stuck: sit with them, choose posts with them (not for them), and build the habits that train their content system. - Run discovery with every customer so you know their goals, blockers, and definition of success before they have to tell you. - Build trust across each customer's organization, from the executive sponsor to the employees who post. - Turn what you see into product: bring recurring needs and gaps to engineering, and build AI agents that automate your own repetitive work. - Help write our onboarding playbook, with clear checkpoints from day zero through month one. WHAT MAKES YOU A GREAT FIT - 5+ years in sales, account management, customer success, or founding a company, with real ownership of customer outcomes. - You are excellent at discovery: you ask the questions that get people to open up, and you listen more than you talk. - You can sell. You spot expansion opportunities and close them, and customers like working with you. - You are a strong project manager who keeps many accounts moving at once. - You learn fast and solve new problems every day without waiting for a playbook. - AI-native (required): you use AI every day and have built your own AI workflows or agents. BONUS POINTS - You are a former founder with a sales or marketing background. - You have managed a book of business or carried a quota. - You understand LinkedIn and executive content as a revenue channel. TRAITS THAT THRIVE AT VIRIO - High agency: you move without being told. - Customer obsession: you know where every account stands, every day. - First-principles thinking: you solve the real problem, not the stated one. - Direct communication: you say the hard thing early. - Low ego: you own the miss. BENEFITS - Work directly with the founders - Meaningful equity as part of the founding team - 100 percent paid medical, dental, and vision - 401(k) plan - $1k monthly wellness and meals stipend - Relocation support for San Francisco - Company-wide annual off-sites - High ownership, high trust, fast progression - In-person culture with a deep commitment to excellence This is a full-time, on-site role based in San Francisco. 6 days in the office.