Customer Service Representative (Back-Office Healthcare Account)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Review providers notes Send reminders email via e-mail and SMS. Maintain accurate records on providers interactions, transaction, feedback, etc. Making outbound calls to insurance company to follow-up on client status. Requirements A minimum of 6 months BPO experience Healthcare experience is a PLUS, not required Must be proficient in using Adobe Acrobat and PDF to process documents Familiarity with MS Office applications such as MS Word and Excel is advantageous Capable of adapting to a fast-paced training environment Good verbal and written English skills Willing to work onsite in Makati or Mandaluyong Amenable working night shifts Benefits What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives