Medical Billing Specialist | 21k SOB

Overall in charge of the day-to-day operations of the center. Responsible for the attainment of client-set goals, efficiency targets, and overall center performance. Communicate with employees and customers to ensure prompt and courteous attention to all questions regarding products and services. Responsible for knowing the intricacies and compliance standards of all key benefit management programs. Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation. Continuously coach the team to ensure the individual and team performance goals are achieved. Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s) Tracks and monitors team performance; provides feedback to agents. Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations. Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities. Roles and Responsibilities Processing Referrals to BH Clinicians Assist with Inquires for All Telos Health Systems Employees Admin Assistance intake coordination Requirements Non-negotiable Requirements License/s: n/a Certification/s: n/a Work Experience (Same Function): 6 months English communication (Verbal): Good English communication (Written): Good Skills / Industry Requirements Customer Service Skills Soft Desired Interpersonal Skills Soft Desired Flexibility Soft Required Attention to detals Soft Required Benefits Convertible to Cash Leave Credits Health Insurance with free dependents Annual Performance Appraisal Paid time off 10% night differential Our commitment to you Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives