Senior Customer Service Executive

Job Responsibilities Responsible for the order entry, review and follow-up of the production and delivery process for customers. Facilitate the timely shipment, signature and reconciliation of customer orders. Follow up on the handling of after-sales issues such as customer complaints and returns. Responsible for coordinating the delivery of customer orders. Responsible for establishing in-depth communication with customers. Job Requirements Competencies & Skills: Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer - oriented environment. Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task. Superior analytical and problem-solving skills to assess and manage complex situations. Ability to work independently and in a team. Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus. Superior communication and interpersonal skills. Able to work independently with a pro-active, self-motivated,diligentand responsible manner. Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment. Excellent command in spoken and written English and local language. Proficiency in all MS Office applications, ERP system experience. Education & Work Experience: Professional education in business management or related field. Minimum 3 years of work experience in PCB related business environment.