Desktop Support Officer

IT Skills and Experience Handling Different PC Operating Systems ( Windows 7/8 and 10) Performing Hardware Software Installation ( understanding of deployment tools like SCCM) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure. Unboxing of devices and performing DOA (Dead on Arrival) process if needed. Collection of device information (MAC address/ Model/ SN) Connect devices to warehouse network Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer) Configuration of the device including OS and application level (as per manual) Function test for each device Label print test from performance, quality, speed, and stability. Device setup and configuration knowledge transfer Support Go-Live Change environment from INT to PROD Printer general test IT Qualifications At least two of the following: PC Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a similar role 02 Years of relevant experience Originally posted on Himalayas