Customer Success Manager - KSA

About MoonTech MoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution Role Overview A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements. Responsibilities Account Ownership & Relationships Own performance-driven accounts:manage performance and influencer marketing accounts focused on ROAS and commercial outcomes. Build strategic relationships:develop strong client relationships and align account strategies with business goals. Performance Optimization & Growth Drive optimization:improve campaign performance, ROAS, and account efficiency. Lead retention and growth:develop growth plans, improve retention, and identify upselling opportunities. Product & Cross-Functional Collaboration Translate client needs into solutions:partner with Product to turn client requirements into actionable inputs. Drive cross-functional alignment:coordinate with BI, Operations, Finance, Influencer, and Product. Improve workflows:identify process gaps and proactively drive improvements. Analytics & Reporting Analyze performance:interpret dashboards, campaign data, and key performance metrics. Identify opportunities:spot performance gaps and translate insights into actionable recommendations. Operational Excellence Own execution end-to-end:take accountability for account performance and client satisfaction. Operate independently:manage priorities, solve problems, and deliver results with minimal supervision. Qualifications 5–7 years of total experience, including 3+ years in Account Management or Customer Success. Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments. A background in performance marketing, influencer marketing, affiliate, or agency + product environments. Experience with SaaS or tech platforms and cross-functional collaboration. Strong analytical skills and data literacy. Strong ownership, accountability, and ability to operate with minimal supervision. Originally posted on Himalayas