Order to Cash Specialist I

ROLE OVERVIEW The Order-to-Cash Specialist I is a customer service-oriented, proactive, and detail-oriented professional supporting the APAC region. Reporting to the Accounts Receivable Lead and working closely with the APAC-based functional team and business stakeholders, the role is responsible for maintaining the integrity of customer accounts and supporting the end-to-end Order-to-Cash (OTC) process. The role supports APAC OTC operations, including invoice creation and distribution, cash application, unapplied cash resolution, deductions management, customer account reconciliation, month-end closing, and OTC controls. KEY RESPONSIBILITIES Invoice Creation and Distribution • Create and review invoices, credit memos, debit memos, and rebills. • Validate customer, tax, and purchase order (PO) requirements. • Monitor invoice delivery and resolve delivery failures. Cash Application and Payment Processing • Process customer receipts and remittances. • Apply payments, including partial, short-pay, and overpayment scenarios. • Perform daily reconciliations. Unapplied Cash and Exception Management • Research and resolve unapplied cash. • Coordinate with customers and stakeholders to obtain missing remittances. Deductions, Claims and Dispute Resolution • Manage deductions and chargebacks. • Partner with business teams to resolve disputes. Account Reconciliation and Month-End Close • Perform reconciliations and support month-end close activities. Controls, Compliance and Audit Support • Maintain audit-ready documentation and adhere to approval controls. Reporting and Process Improvement • Monitor key performance indicators (KPIs) and support automation initiatives. • Identify opportunities to improve OTC processes, controls, efficiency, and customer experience. • Support other Finance and Accounts Receivable activities or management directives as required. APAC Stakeholder and Business Support • Develop effective working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other business stakeholders. • Understand and appropriately manage differences in customer requirements, payment practices, and business processes across APAC markets. • Escalate issues appropriately and maintain ownership until resolution. Requirements • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. • 3 years of relevant Accounts Receivable, Credit, Collections, Cash Application, or Order-to-Cash experience. • Excellent written and verbal communication skills in English. • High level of competency with Microsoft Office programs, with advanced knowledge of and experience with Microsoft Excel, including pivot tables and VLOOKUPs. • Ability to respond effectively to sensitive inquiries or complaints. • Solid problem-prevention and problem-solving skills. • Excellent organizational skills, with strong attention to detail and time management. • Willingness to adapt to changing business needs and deadlines. • Experience supporting APAC customers or regional operations. • Experience in retail, consumer products, manufacturing, distribution, or a similar environment. • Experience working with multiple customer accounts and/or multiple markets. • Experience working with ERP systems and Accounts Receivable applications. Benefits Free lunch meal, fruits, snacks, and drinks Onsite gym with a free professional instructor Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP Weekly engagement activities with prizes that are up to 3,000 PHP Free upskilling academy to improve your performance and skillset State-of-the-art facilities from toilets to your workstation Amenities such as sleeping quarters, game area, chat room, shower room