Working Student Customer Success Management & Support (m/f/x)

Your mission As a working student in Customer Success Management , you'll become the link between our customers, our product, and our internal teams. You'll actively shape how we understand and improve the customer experience at Rail-Flow. Customer data & satisfaction analysis: You keep our customer database in order, ensure high data quality, and use our customer satisfaction index to show how satisfied our customers really are – a basis for strategic decisions across the company. Customer contact & product feedback: Depending on demand, you support new customers, explain key processes, and coordinate follow-up meetings. You also bring your perspective into the development of our platform and help shape UI/UX around current and future customer needs. Processes & knowledge management: You modernise and document processes and guidelines for CSM and our support service desks, turning our Confluence wiki into a reliable knowledge base for the whole team. KPIs & reporting: You build meaningful KPI dashboards, evaluate surveys, and analyse internal and external performance metrics – delivering the numbers that decisions are built on. Workshops & customer meetings: You prepare workshops and meetings in terms of both content and organisation – from materials and participant lists through to running them on site. Your profile Studies: You are in an advanced stage of your studies (at least third semester) in economics, business administration, logistics, social sciences, or a comparable field. Experience: Initial practical experience, ideally through internships or working-student roles, is an advantage. Interest: You enjoy working with and for customers, are interested in UX/UI, and want to develop further in a dynamic start-up environment. Organisational skills: You prioritise several tasks in parallel, work efficiently, and keep track of the details. Communication skills: Excellent written and spoken communication skills in German and English. IT skills: Confident with Microsoft Office, especially Excel and PowerPoint, and generally comfortable with digital tools. AI mindset: A hands-on approach to AI tools such as Claude or GPT is part of your working routine – or you're curious to build it. Why us? Help shape the future by shifting traffic from road to rail Work on cutting-edge marketplace and software solutions that impact the entire logistics industry Become part of a dynamic, international team where senior management brings extensive experience from both corporate and start-up environments An international working environment with locations in Frankfurt, Hamburg, Izmir, and Rotterdam Enjoy a high level of creative freedom and decision-making power, supported by an attractive overall package that includes: Hybrid working options High-quality IT equipment A variety of team events Sounds like you? Apply now.