Customer Care Executive

Job Overview: We are seeking a dedicated and customer-focused Customer Care Executive to join our client who is a Dubai-based shipping company in Sri Lanka. The ideal candidate will have prior experience in a similar role, providing exceptional customer service in the shipping or logistics industry. Responsibilities: Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries. Handle customer complaints and resolve issues in a professional and efficient manner. Maintain and update customer records and shipment tracking information. Coordinate with internal teams to ensure customer needs are met Follow up with customers to ensure satisfaction and maintain long-term relationships. Assist in any administrative tasks related to customer care and shipping operations. Qualifications : Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry Strong communication skills, both written and verbal, in English. Ability to handle customer inquiries, complaints, and resolve issues efficiently Knowledge of shipping procedures and logistics Proficient in MS Office applications Strong organizational and multitasking skills Why Join us? Work with a globally recognized Dubai-based shipping company Opportunity for professional growth and development Join a supportive team environment focused on customer satisfaction. If you are interested, please send your CV to or apply below. Originally posted on Himalayas