Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel! Start Date: February 6, 2025 Location: Remote from Portugal Full-time, 40 hours a week, 8 hours a day Work Schedule: Monday to Sunday: 7 a.m. 9 p.m. (365 days/year) - Days Off: 2 rotational days per week Your Responsibilities: Provide outstanding customer support for subscribers of a popular streaming platform. Assist with inquiries related to subscriptions, account management, and technical issues. Ensure a seamless and positive customer experience through professional communication. Collaborate with the team to identify and resolve challenges. What Were Looking For: Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2). Strong communication and interpersonal skills. Tech-savviness and the ability to learn new tools quickly. Availability to work on a rotational schedule, including weekends and holidays. Already residing in Portugal (no relocation is offered for this role) EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST) Originally posted on Himalayas