Reservations Administration Associate (2 US MARKET / 2 CA MARKET)

Responding to inbound emails and web messages · Creating new outbound emails Primarily non-voice, but voice tasks are still a component of the role and other tasks at hand Processing transactions on proprietary and 3rd party systems Attending virtual huddles and other online meetings Receiving or making internal & external voice calls Updating data/reporting and collating other information Providing feedback on opportunities to improve process Calculating various costs for travel bookings e.g. flights, upgrades and/or add-ons Providing specialist advice to other internal teams Prioritizing work across multiple queues/systems Quality checking own or other team members work before finalizing Rapid task switching based on priorities/ urgencies ---- Excellent communication skills in English – written and spoken · Ability to adapt communication to different countries/cultures · Numerate/Experience with spreadsheets - ability to complete calculations and translate time across time zones · Experience with different proprietary web applications and MS Office Suite · Customer focus Completed at least 2 years in college · Amicable to shifting schedules Originally posted on Himalayas