Product Operations Associate

A LITTLE ABOUT US incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. ABOUT THE ROLE We're looking for a bright, analytical problem-solver early in their career to join our Product Development team at incident.io. This is a junior, hands-on role for someone who enjoys getting stuck into complex problems, bringing structure to ambiguity and making things happen. You'll work closely with our Product Managers, helping unblock important work and taking ownership of projects that don't always have an obvious solution. The work is varied. You might be figuring out how to improve the flow of customer feedback between our go-to-market and Product teams, helping coordinate the legal and financial work needed to expand into new markets, or working through challenges with our telecom operations. Some projects will involve research, analysis and figuring out the best approach. Others will be much more execution-focused, where the challenge is coordinating different teams, navigating blockers and making sure things actually get done. You'll need to be comfortable doing both. We're particularly interested in people who've spent the first couple of years of their career in management consulting or a similarly analytical, project-based environment. You'll have developed a strong foundation in structured problem-solving and be looking for an opportunity to apply those skills within a growing technology company. You don't need previous experience in Product Management or Product Operations. In fact, this isn't a traditional role in either of those areas. We're much more interested in how you think, how quickly you learn and your ability to take a problem and run with it. WHAT YOU'LL BE DOING - Breaking down complex problems: Taking unfamiliar or loosely defined challenges, figuring out what needs to happen and turning them into clear, actionable steps. - Driving projects forward: Owning pieces of work from start to finish, keeping things moving and making sure the right people are involved. - Unblocking our Product teams: Picking up important work that sits across teams, removing obstacles and helping our Product Managers stay focused on building great products. - Working across the business: Building relationships with people in Product, Engineering, GTM, Finance, Legal and beyond to get things done. - Finding better ways of working: Spotting gaps or inefficiencies, understanding what's causing them and putting practical improvements in place. - Getting stuck into the details: Whether that's researching an unfamiliar problem, coordinating stakeholders or working through the administrative details needed to get something over the line, you're happy to do what's needed. WHAT WE'RE LOOKING FOR - Early-career experience: Ideally around 1–3 years of professional experience, particularly in management consulting, strategy consulting or another analytical, project-based role. - Structured problem-solving: You know how to approach an unfamiliar problem, break it down and work towards a sensible solution. - Strong analytical skills: You're comfortable working with information, identifying what's important and using evidence to inform decisions. - Ownership and follow-through: You're someone who takes responsibility for getting things done, rather than waiting to be told what to do next. - Clear communication: You can explain your thinking simply, ask good questions and work effectively with different people. - Curiosity and adaptability: You learn quickly, enjoy variety and are comfortable switching between different types of work. - A pragmatic attitude: You're not precious about the work you take on. You care about making an impact, even when that means getting stuck into the less glamorous details. SUPPORTING YOU We work hard and we think life outside work matters just as much. Our benefits pack is built to support both. - Private medical insurance. Seriously good cover - we want you and the people you love to be looked after. - Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that. - First Friday of every month off. Yes, seriously. - Enhanced pension. We put real money in, because future-you deserves better than an afterthought. - Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it. - Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too. - Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them. - Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.