Spanish Airline Advisor - 1000€ Welcome Bonus

One of the largest low-cost airlines in Europe, operating domestic and international flights in more than 34 countries. Key Responsibilities: Booking management (altering, cancelling, or creating new reservations) ; Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests; Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations); Give real-time, accurate information that empowers the customer to make decisions; Go beyond the customer's service expectations so they will remember and share their great experience; Listen to the customer's unique situation and acknowledge their needs. Requirements Fluent Spanish (C1) and at least B2 English (spoken and written) Minimum 6 months of Customer Service experience (B2C, tourism, travel, or baggage services preferred) Strong communication skills, empathy, and sound decision-making ability Customer-oriented, flexible, and comfortable handling sensitive situations Ability to complete and pass all mandatory training certifications Benefits Private Health Insurance from day one Welcome Bonus of 1000€ Great opportunity to grow quickly within the company Excellent work opportunity in a dynamic leading multinational company; Stable work and career progression; Investment in training (ongoing training) and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking … Working Hours On-site: Rotative