Senior Technical Lead / Observability Specialist (Dynatrace)

Position Overview We are seeking a highly experienced Senior Technical Lead / Observability Specialist to design, implement, and optimize our enterprise-wide observability framework. In this role, you will leverage deep expertise in Dynatrace alongside broad IT background knowledge to ensure maximum uptime, rapid root-cause analysis, and end-to-end performance visibility across complex multi-cloud and hybrid environments. The ideal candidate bridges the gap between infrastructure, application development, and Site Reliability Engineering (SRE), serving as both a technical authority on monitoring tooling and a strategic guide for organizational reliability. Key Responsibilities - Observability Architecture & Strategy - Drive the technical vision, architectural patterns, and execution for enterprise observability. - Lead continuous deployment and configuration of Dynatrace (OneAgent, ActiveGate, Synthetic Monitoring, Real User Monitoring, and Dynatrace Grail/AppEngine). - Establish standardized telemetry collection across Metrics, Logs, Traces, and Events (MELT). - Performance Engineering & Root Cause Analysis - Analyze complex system topologies to pinpoint performance bottlenecks, memory leaks, latency issues, and architectural risks. - Partner with DevOps, Infrastructure, and Software Engineering teams to design automated remediation workflows and AI-driven alerting (Davis AI). - Maintain and optimize SLOs, SLAs, and SLIs across key business applications. - Broad Technical Execution & Integration - Integrate Dynatrace with enterprise ecosystems, including CI/CD pipelines, ITSM platforms (ServiceNow), alerting systems (PagerDuty), and cloud platforms (AWS, Azure, GCP). - Instrument microservices, containerized platforms (Kubernetes/OpenShift), serverless workloads, and legacy legacy application architectures. - Technical Leadership & Mentorship - Act as the SME and escalation point for complex technical incidents across the IT landscape. - Train and coach engineering teams on observability best practices, Dynatrace adoption, and self-service dashboard creation. Qualifications & Requirements Education - Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline (Required). Required Experience - 5+ years of broad, hands-on IT experience spanning system administration, cloud engineering, application support, or software engineering. - 4+ years of dedicated experience architecting, administering, and tuning Dynatrace in large-scale enterprise environments. Technical Skills & Expertise - Observability Suite: Expertise in Dynatrace administration, OneAgent deployment, Smartscape topological mapping, Davis AI root cause analysis, Synthetic Monitoring, RUM, and Log Management. - Broad IT & Infrastructure Knowledge: Deep understanding of operating systems (Linux/Windows), network fundamentals (TCP/IP, DNS, load balancers), storage, and database performance tuning (SQL/NoSQL). - Cloud & Containers: Solid experience with cloud infrastructure (AWS, Azure, or GCP) and container orchestration engines (Docker, Kubernetes, Helm, OpenShift). - Automation & Scripting: Proficiency in scripting languages (Python, Bash, PowerShell, or Shell) and Infrastructure as Code (Terraform, Ansible). - Frameworks & Concepts: Strong practical knowledge of OpenTelemetry (OTel), SRE practices, and ITIL frameworks. Preferred Qualifications - Dynatrace Certifications: Dynatrace Certified Professional or Dynatrace Certified Master. - Master’s degree in a computer science or engineering discipline. - Experience migrating from legacy monitoring tools (e.g., AppDynamics, New Relic, Datadog, Nagios) to unified observability platforms.