Customer Service & Sales Support VA

Customer Service & Sales Support VA Employment Type: Full-Time Hours: 40 hours per week Employment Type: Full-Time Compensation & Benefits Total Compensation Package: ₱40,000 Basic Pay: ₱30,000 Meal Allowance: ₱3,000 Utility Allowance: ₱4,000 Perfect Attendance Bonus: ₱2,000 Night Differential: Ten percent (10%), as applicable Benefits: Government-mandated benefits and HMO coverage after one (1) year of employment Job Summary: We are looking for a highly organized, disciplined, and process-driven Customer Service & Sales Support Virtual Assistant to join our team. The ideal candidate will have a strong background in administrative support, exceptional communication skills, and a proven ability to engage with leads and clients through various channels. This role will involve primarily administrative tasks, social media engagement, lead generation, and also calls. Responsibilities: Engage with leads and current clients primarily through text, email, calls, and social media platforms, focusing on nurturing relationships and driving conversions. Handle a small percentage of inbound and outbound calls for lead follow-up and appointment confirmation. Conduct follow-up sequences and manage appointment confirmations to support lead conversion efforts. Log all interactions accurately within the CRM system to maintain seamless records. Support social media engagement by creating and managing posts, responding to comments, and increasing online presence. Maintain professionalism and consistency in tone when communicating via text, email, and phone. Adapt quickly to studio-specific tools and workflows, contributing to the studio’s outreach and conversion KPIs. Qualifications Minimum of 3 years of experience in customer service roles and sales roles with a focus on engagement through various channels: text, call, email, and different social media platforms. Complete training is provided as long as you are techy and a fast learner. Excellent spoken and written English with a clear, professional communication style. Demonstrated ability to handle lead generation, follow-up sequences, and CRM logging. Familiarity with social media management and engagement strategies is a plus. IMPORTANT: Candidates must be able to provide employment requirements such as NBI clearance, Certificate of Employment (COE), and government IDs or numbers for SSS, PhilHealth, Pag-IBIG, and TIN. Originally posted on Himalayas