Customer Service Representative

We’re hiring a Customer Service Representative (Mid-Career) to support residential telecom/utility customers through phone and web chat. You’ll answer billing questions, troubleshoot routine service issues, take the right account actions, and document everything in our customer system. Responsibilities Respond to inbound residential customer inquiries via phone and web chat, providing product/service information and routine answers Process account requests such as canceling or updating service, and verify changes are applied correctly Troubleshoot service and billing complaints using established guidelines, and escalate issues that require additional investigation Determine applicable charges for requested services, handle payments or deposits as required, and arrange billing adjustments/collections per policy Document customer interactions, complaints, actions, and follow-up/investigation outcomes in the customer/ticketing system Requirements High school diploma or equivalent (GED) 1–3 years of customer service or contact-center experience handling residential phone and chat inquiries, including routine billing/service resolution and escalation when needed Ability to handle inbound customer inquiries for residential accounts via phone and web chat Skill in troubleshooting routine service and billing issues using established guidelines Accuracy in processing account requests (e.g., cancel or update service) Ability to determine charges for requested services and support billing adjustments/collections per policy Experience documenting customer interactions, complaints, and actions in a customer/ticketing system Nice to Have Experience with multi-channel contact center workflows (phone + chat) Familiarity with CRM/customer account management systems Track record of resolving service or billing complaints through structured troubleshooting and escalation Comfort using Microsoft Office tools for notes, reporting, and follow-ups Experience working with VoIP or virtual contact center environments Salary: 40,000 | Pay Scale: Grade A Originally posted on Himalayas